Effective date: 07-04-2026
This Privacy Policy explains how GM Water and Process Technologies Pvt. Ltd. (“GM Water”, “we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit gmwater.in (the “Website”) or interact with us through enquiries, forms, or other communications.

Company details
GM Water and Process Technologies Pvt Ltd
B51&52, Platinum Spring, Plot No.6 G-20 to 24, MIDC, Taloja, Navi Mumbai, Maharashtra 410208
Phone: +91 90821 76755
Email: support@gmwater.in

1) Scope
This Privacy Policy applies to:

• Visitors to our Website
• People who submit enquiries, request proposals, or contact us
• Customers, prospects, vendors, and business partners communicating with GM Water

This Website is intended for business users and general audiences. It is not designed for children.

2) Information We Collect
We may collect the following categories of information:

A) Information you provide directly

• Name, email address, phone number
• Company name, job title, location
• Enquiry details and project requirements you submit via forms, email, phone, or WhatsApp
• Any additional information you choose to provide (attachments, specifications, notes)

B) Information collected automatically

• Device and browser information (e.g., browser type/version, operating system)
• IP address, approximate location (city/region), and network information
• Website usage data (pages visited, time spent, referring page)
• Cookies and similar technologies (see our Cookie Policy)

C) Information from business sources

• Business contact details from referrals, events, directories, or public sources (where relevant for B2B communication)

3) How We Use Your Information

We use personal information for the following purposes:

• Responding to enquiries and providing quotations/proposals
• Delivering services and managing customer/vendor relationships
• Scheduling meetings, site visits, and technical discussions
• Providing operational support and service coordination
• Improving Website functionality, performance, and user experience
• Sending relevant updates (service information, capability updates, case studies, or newsletters) where permitted
• Protecting against fraud, abuse, and security incidents
• Complying with legal obligations and enforcing our rights

4) Legal Basis / Grounds for Processing

We process personal information based on one or more of the following grounds, as applicable:

• Consent (e.g., when you submit a form or opt-in to marketing)
• Contract / pre-contract steps (e.g., to prepare proposals or deliver services)
• Legitimate interests (e.g., responding to B2B queries, improving our Website, securing systems)
• Legal obligations (e.g., record-keeping, lawful requests)

Where required, we will seek consent and provide choices to opt out of marketing communications.

5) Sharing of Information

We do not sell your personal information. We may share it only as necessary with:

• Service providers / vendors who help us operate the Website or business (e.g., hosting, email services, analytics, CRM tools), under confidentiality and security obligations
• Professional advisors (e.g., auditors, legal consultants) where necessary
• Government authorities / regulators when required by law or valid legal process
• Business partners only when needed to fulfil your request (for example, collaboration for project execution), and only to the extent necessary

6) International Transfers

Your information may be processed or stored outside India if we use service providers with global infrastructure. In such cases, we take reasonable steps to ensure appropriate safeguards and security controls are in place.

7) Data Retention

We retain personal information only for as long as needed to:

• Respond to your request and manage our relationship
• Maintain business records and comply with legal obligations
• Resolve disputes and enforce agreements

Retention periods vary based on the purpose and applicable requirements. We may retain minimal information for suppression lists (e.g., to honor opt-outs).

8) Security Measures

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no website or internet transmission is completely secure.

9) Your Rights and Choices

Depending on applicable law, you may have rights such as:

• Accessing or correcting your personal information
• Requesting deletion of information (subject to legal/contractual needs)
• Withdrawing consent (where processing is based on consent)
• Opting out of marketing communications at any time
• To exercise these rights, contact us at support@gmwater.in.

10) Cookies and Tracking

We use cookies and similar technologies to operate the Website and analyze performance. Please refer to our Cookie Policy for details on types of cookies and how you can manage them.

11) Third-Party Links

Our Website may contain links to third-party websites (e.g., platforms, videos, partner sites). We are not responsible for their privacy practices. Please review their policies before providing personal information.

12) Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. The “Effective date” at the top indicates the latest revision. Continued use of the Website after updates means you accept the revised policy.

13) Contact and Grievance / Privacy Queries

For questions, requests, or complaints related to privacy, contact:

Privacy Contact: GM Water and Process Technologies Pvt. Ltd.
Email: support@gmwater.in
Phone: +91 90821 76755
Address: B51&52, Platinum Spring, Plot No.6 G-20 to 24, MIDC, Taloja, Navi Mumbai, Maharashtra 410208